Guarantee and Return Policy
All jewelry purchased from Chris Ploof Designs is guaranteed to be of the finest quality and free of defects. If you believe your purchase to be defective, it may be returned for repair or replacement. Please contact us for return authorization. If after return it is determined to indeed be defective, it will be repaired or replaced at our option and returned without charge to you.
Items exposed to abuse or adverse environments are not guaranteed. We also cannot anticipate any adverse allergic reactions to materials used in our jewelry, or slight variations in color, texture or pattern due to the handmade nature of each item.
It is the customer’s responsibility to order the correct ring size. We would be happy to assist you with this. If we have delivered a ring to you in a size other than the one ordered, we will size or replace it at no charge.
All returns must be authorized. Returned jewelry must be received by us within 10 days of the date of invoice. Jewelry must be unworn and in new condition. Because all items are made to order, there will be a 25% return fee. Jewelry with stones cannot be returned